Shipping Policy
Last updated: September 10, 2025
At Certified-Pep, we ship fast, pack securely, and keep you updated every step of the way.
Processing Time
- 1–3 business days (Mon–Fri, excluding holidays).
- Orders placed after the daily cutoff may start processing the next business day.
Carriers & Rates
- USPS Priority Mail — flat rate $15 for every order.
- Typical USPS Priority transit: 2–4 business days (carrier estimate).
Guaranteed Delivery (What That Means)
- If a package is lost in transit (no movement for a reasonable period or carrier declares lost), we will reship once at no charge after a brief carrier investigation.
- If tracking shows delivered but not received, contact us within 3 business days. We’ll help file a carrier trace and can require a one-time signature on reship for security.
- Exclusions: address errors provided at checkout, refused/returned parcels, and locations with documented mail theft may require signature service or alternate arrangements.
Tip: use a secure delivery address. We can add signature on request before shipping.
Tracking & Updates
- Tracking is emailed automatically when your label prints.
- Status changes can lag until first carrier scan—this is normal.
Address Accuracy
- Please double-check your ship-to address at checkout.
- Address changes are only possible before shipment; after carrier acceptance we cannot reroute.
U.S. Shipping Only
- We currently ship to U.S. addresses only.
- No international shipping, forwarding services, or reshippers.
- Orders placed with non-U.S. destinations will be cancelled and refunded.
Questions?
Email: [email protected]
Phone: (360) 388-6514
