Frequently Asked Questions

Please note that all products are intended for research purposes only and are not for human consumption.

Sabrina
sabrina@certified-pep.com
(360) 584-0144

Christiana
christiana@certified-pep.com
(360) 827-4249)

Rebecca
rebecca@certified-pep.com
(907) 215-0605

You can also reach out via our Live Support.

General Information

GENERAL INFORMATION

›What are research peptides?

Research peptides are short chains of amino acids used in laboratory research to study biological processes. They are not for human or animal consumption.
›Are your peptides intended for clinical or therapeutic use?

No, our peptides are strictly for research purposes and are not approved for clinical, therapeutic, or diagnostic applications.
›Do you provide Certificates of Analysis (COA)?

Yes, all peptides come with a COA detailing their purity, composition, and quality control results.
›What is the typical purity of your peptides?

Our peptides are synthesized to a purity of ≥99.7%, suitable for most research applications.
›How are your peptides synthesized?

We use solid-phase peptide synthesis (SPPS) to ensure high-quality, high-purity research-grade peptides.

Ordering & Payment

›What payment methods do you accept?

We accept major credit cards and bank transfers. Contact our sales team for details.
›Can I modify or cancel my order?

Orders can be modified or canceled before processing. Contact us ASAP for changes.
›Are bulk discounts available?

Yes, we offer discounts on bulk purchases. Contact our sales team for pricing.

Shipping & Returns

›How fast do you ship orders?

Orders are processed and shipped within 1–3 business days.
›Do you offer international shipping?

No, we only ship within the U.S. at this time.
›How can I track my order?

Once shipped, you will receive a tracking number via email to monitor your order’s progress.
›What shipping carriers do you use?

We use USPS Priority Mail for all orders.
›What should I do if my package is lost?

If your tracking information says “delivered” but you haven’t received it, check with your local carrier. Otherwise, contact us for assistance.
›What if my product arrives damaged?

If your item is damaged upon arrival, contact Rebecca immediately with your order number and photos.
›What is your return policy?

All sales are final. Due to the nature of our products, we do not accept returns or offer refunds.

Storage & Handling

›How should I store my peptides?

Peptides should be stored at -20°C in a dry, dark environment to maintain stability.
›What solvents should I use to dissolve peptides?

Solvent choice depends on the peptide. Common options include sterile water, acetic acid, and DMSO. Always consult relevant research.
›How long do peptides remain stable?

Lyophilized peptides can remain stable for months to years if stored properly at -20°C. Once reconstituted, they should be used promptly.
›Can peptides degrade over time?

Yes, peptides can degrade due to temperature, moisture, and repeated freeze-thaw cycles. Proper storage minimizes degradation.

Technical & Compliance

›Do your peptides undergo quality testing?

Yes, all peptides undergo HPLC and mass spectrometry analysis for purity verification.
›Are your peptides legal to purchase?

Yes, our peptides are legal for research use only. It is your responsibility to comply with local regulations.
›Do I need a license to purchase your peptides?

No license is required for purchase, but you must confirm they are for research purposes only.

Misc

›How do I contact customer support?

For assistance, email Sabrina at sabrina@certified-pep.com or call (360) 584-0144,

Christiana at christiana@certified-pep.com or call (360) 827-4249
You can also contact Rebecca at rebecca@certified-pep.com or call (907) 215-0605.
Live Support is available directly on our website.
›Do you offer wholesale accounts?

Yes! Contact our sales team to discuss wholesale opportunities.
›Do you offer gift cards or store credit?

At this time, we do not offer gift cards or store credit.
›Do you have an affiliate program?

Yes! If you’re interested in partnering with us, contact our team for details.